Help

New sign? Start with the setup guide. For anything else, email hello@welcomeblock.ca and include your sign's serial number (engraved on the back, like K-000417).

My activation code doesn't work

Check that you're scanning the sign that came in the same box as the card: the serial on the card should match the one on the back of the sign. Codes ignore spaces, dashes and capital letters. After several wrong tries the sign pauses new attempts for an hour.

I lost the card

Email hello@welcomeblock.ca with your serial number and proof of purchase (an Amazon order is fine). We'll issue a new code.

I forgot my password

Use reset your password on the sign-in page. If you no longer have that email address, contact hello@welcomeblock.ca.

I bought this sign second-hand

Ask the previous owner to release it from their account. They'll get a transfer code to give you, and you activate the sign with it. If that isn't possible, contact hello@welcomeblock.ca.

Transferring a sign

In My signs, open the sign and choose Release this sign. Your guest card and photos are deleted and you get a one-time transfer code for the next owner. Write it down: it's shown only once.

Reporting a sign

If a Welcome Block sign leads to something misleading or unsafe, email hello@welcomeblock.ca with the address shown in your browser. We'll look at it and can switch the sign off.